APAC RMA Helpdesk

  • Post Date: 2020-01-30
  • Apply Before: 2020-02-29
  • Job Level: Executive - Junior
  • Min Year of Experience: 0
  • Min Qualification: Diploma
  • Based In: Bayan Lepas
Job Description
Job Descriptions:

  • To manage phone call and email from corporate customers in Asia Pacific Region
  • To manage return order via several channel and portal
  • Manage escalation and issues that related
  • Collate RMA orders in statistical report, update date and maintenance
  • Perform any ad-hoc tasks that assign from time to time

Job Requirements:

  • Possess a minimum Diploma or Degree in Business Studies/Mass Communication or any equivalent
  • Able to manage the helpdesk within the operation hours specified
  • Able to manage all incoming calls, web or e-mail requests on returns
  • Address and monitor any issues reported
  • Follow up pending requests or receipt until closure
  • Able to communicate in English and Mandarin (Speak and Write)
  • Several headcount(s) are available