Associate Program Manager

Job Description

• Key communication link to customer in all matters relating to operation and business.
• Support and commitment to customers.
• Coordinate and communicate with internal departments to meet customer requirements and expectations with accurate information.
• Responds to customer through establishing an effective communication for both internal and external customer.
• Work closely with business units to support business objectives by monitoring all key deliverable (schedule/quality/yield/committed improvements), works with functional departments to meet and escalate when see potential miss of indicators.
• Works on quotations and coordinate the quotation activity for timely submission.
• Timely update of information in system including pricing, changes, in customer BOM and any other relevant changes that effects financially.
• Coordinates transfer of new programs.
• Responsible for tracking and monitoring APQP execution.
• Responsible to meet committed revenue by customer and providing weekly, monthly, quarterly revenue projection.
• Monitor the demand from customer.
• In depth knowledge and understanding of MSA and ensuring compliance.
• Enhance product knowledge and have reasonable hands on product experience for effective communication with customer.
• Continuously monitor ‘health’ of the account by comparing actual indicators with numbers used in the quote – highlight/demand improvement whenever there’s disconnect that will potentially affect the BU’s P&L.
• Provides relevant information to finance and MRP update of each month.
• Handles and manages customer escalations.
• Customer and plant commit against demand.
• Customer Scorecard management such as On-Time Delivery, Costing, Quality and etc.
• Quotation responsibilities such as managing new and periodic re-pricing.
• Regular weekly review of metrics and deliverables. (Expected Outcome: Meet Key Business Indicators – Revenue Commit, Load versus Commit Gap, OTD, E&O, AR, ECO and RMA).
• Leads the Customer Focus Team.
• Profit and Loss Management.
• Periodic visits and hosting customers (QBRs, new project start-ups, business transfers).
• Facilitates and monitors progress on all new project or product start-ups.
• Customer point of contact and escalation.
• Any other duties assigned by Program Manager.