General Manager (Retail Industry)

  • Post Date: 2019-03-21
  • Apply Before: 2019-04-20
  • Job Level: Manager
  • Min Year of Experience: 5
  • Min Qualification: Bachelor Degree
  • Based In: Gurun, Kedah
Job Description

Summary of Job:  

Purpose – To oversee all aspects of day to day Co-op operations, and to meet organizational ends established by the Board of Directors, while remaining within Board defined limits and aligned with the Co-op’s mission statement. Supervises all departmental managers directly, and all personnel indirectly.


•Establish organizational goals, performance objectives, guidelines and best practices that are based on Board Policy and strive towards achieving them.

•Oversee all store operations based on the goals, objectives, and standards of the organization.

•Oversee, assist, and supervise all department managers in planning and performance to achieve all goals and objectives.

•Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.

Financial Accountability

•Participate in and oversee the preparation of all annual budgets.

•Oversee the monitoring and managing of all labour and other controllable expenditures within budget.

•Understand and utilize the financial tools and reports available to support operations.


•Monitor overall store conditions to meet customer service objectives and budgetary goals.

•Plan and implement all store operations within budget.

•Develop and oversee store design and merchandising plan.

•Help direct and maintain inventory, product mix, and merchandising standards sufficient to meet organizational ends and goals.

Customer Service

•Design, develop, and maintain a store that is well merchandised and customer friendly.

•Evaluate and identify customer service needs and develop necessary training to ensure the Co-op provides outstanding customer service to its members and customers and communicates clearly and effectively to the membership.

•Monitor key indicators to ensure overall satisfaction.

Human Resources

•Develop staff training plan, pay scale, position descriptions, staffing structure, orientation process, employee benefits and policy manual to ensure that organizational training needs are met.

•Hire management staff and oversee hiring of all other staff.

•Develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on- one performance feedback with supervisors and staff as necessary.

•Help facilitate the flow of information among staff.


•Understand, implement required programs, manage and monitor compliance with applicable federal and state health and safety laws.

•Ensure that all staff are trained in and follow all organizational safety procedures and guidelines.

•Ensure that the store provides a safe work environment for all staff and customers.

Board Relationship

•Demonstrate an understanding of and commitment to Board Policy.

•Attend all meetings of the Board of Directors.

•Remain at all times within the Board stated Executive Limitations.

•Report compliance to Board policies as required by the Board of Directors.

•Work with Board to establish and achieve annual goals and objectives.

Store Promotion

•Coordinate store information with website.

•Plan and manage store promotions.

•Design and maintain a marketing campaign within budget to maximize local

•involvement and increase sales and membership.

Job requirement:

  • Minimum of three years of corporate management experience.
  • Experience with operating, capital and cash budgeting.
  • Supervisory experience of managers and others with hiring, training, evaluating, compensation and firing.
  • Working knowledge of store point of sales systems and computer literacy.
  • Respect and support for the process of working with a Board of Directors.
  • Ability to handle multiple demands and make tough decisions.
  • Excellent written and verbal communication skills.
  • Sense of urgency 
  • Commitment to cooperative values and principles
  • Must be able to work in Gurun, Kedah.