- Job Level: Executive - Junior
- Min Year of Experience: 1
- Min Qualification: Master’s Degree
- Based In: Bayan Lepas, Penang
Job DescriptionWE ARE LOOKING FOR JUNIOR WHO ARE PASSION IN CUSTOMER SERVICE/SUPPLY CHAIN/SALES SUPPORT/ORDER MANAGEMENT ROLE.
WE ARE HIRING FOR MORE THAN 5 HEADCOUNTS AND YOU ARE NEEDED!!!!
ANY RELATED EDUCATION BACKGROUND ARE WELCOME TO APPLY!
- Demonstrates good customer and sales support skills.
- Helps team meet Service metric goals.
- Order booking and Order Change within 1 working day after received
- Average response time to CRM tool cases
- Balances reactive & proactive activities and work to systematically improve the customer experience and ultimately will be measured on customer and sales satisfaction.
- Knowing what are areas of interest/measure for each customers’ satisfaction rating.
- Perform order management activities.
- Download purchase order from customer’s portal or retrieve them in specific online directory.
- Applies company policies and procedures to resolve routine issues.
- Understand the procedures and apply the procedures flawlessly.
- Receives general instructions from superior on routine work and detailed instructions on new tasks or assignments.
- Write the instruction in detail and apply the instruction for scenarios given. Avoid repeating instruction for explained scenarios.
- Establishes relationships with customers at all levels to build trust and commitment.
- Always exceed customer’s expectations in a positive way.
- Consistently sets challenging goals with the ability to accomplish them even with a heavy workload within tight timeline.
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
- Candidate with 1 years working experience as Inside Sales, customer service or sales support role and experience related to the duties and responsibilities specified.
- Required skill(s): order management, customer service, inside sales, crm, customer relation, Oracle.
- Applicants must be willing to work in Bayan Lepas.
- FRESH GRADUATE ARE WELCOME TO APPLY!
- 1 year contract renewable.