ServiceNow Developer (Full-Time)

Permanent
  • Post Date: 2020-11-16
  • Apply Before: 2020-12-16
  • Job Level: Executive - Junior
  • Min Year of Experience: 2
  • Min Qualification: Bachelor Degree
Job Description
SUMMARY OF POSITION: 

The ServiceNow Developer will be responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations, and supporting the Service transformation teams. The candidate will have an understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, Problem Management modules. The ServiceNow Administrator will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support. As new technologies emerge and impact ServiceNow, the ServiceNow Administrator is expected to learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.

KEY JOB RESPONSIBILITIES:

•Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc.

•Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow

•Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

•Knowledge of .NET, C# and a programming proficiency in JavaScript, C#, ASP.NET

•Understanding with HTML, JavaScript, AJAX, and third party controls

•Identify system deficiencies and recommend solutions

•Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations

•Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

•Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

•Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

•Participate in ongoing production support and end user support

•Ability to efficiently and appropriately estimate work effort requirements

PREFERRED SKILLS/EXPERIENCE:

•Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.

•B.S. degree in Computer Science, MIS or equivalent preferred

•Advanced experience with ServiceNow implementations

•Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)

•System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

•Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

•Strong communication, Strong presentation and writing skills

•Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

•Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.

•Experience with extending the ServiceNow schema to custom applications

•Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.

•Understands technical and functional design requirements related to ServiceNow.

•Create and manage scripts and workflow.

•Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

•Experience with relational databases (e.g. MySQL, Oracle)

•A fundamental understanding of ITSM, ITIL or CMDB

•Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system

•Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs

•Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

•Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

•Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.

•Experience with ServiceNow’s ServiceWatch and/or Discovery tools

•Experience presenting and conducting demo reviews with client stakeholders