Staff Customer Quality Engineer (US-Based MNC, Bayan Lepas)

  • Post Date: 2020-05-08
  • Apply Before: 2020-06-07
  • Job Level: Executive - Senior
  • Min Year of Experience: 6
  • Min Qualification: Bachelor Degree
  • Based In: Bayan Lepas
Job Description
Job Responsibilities:

  • Visit customers as necessary to resolve customer satisfaction issues arising from any quality problems and/or customers’ perceptions about the quality. 
  • Perform initial evaluation of customer applications for verification of problems as reported by the customer and prepare preliminary reports in English and Mandarin and the failure analysis engineers at headquarter.
  • Perform fault isolation and defect analysis/ characterization on power IC’s to identify root causes of product failures in reliability test, production test, and/or power supply applications.
  • Obtain failure analysis data and results from his/her counterparts in headquarter failure analysis engineering groups and prepare failure analysis reports in English and Mandarin.
  • Provide comprehensive technical reports to requestors/customers on findings from product/power supply failure investigations.
  • Advise internal and external customers regarding corrective actions based on the results of the analysis.   

Job Requirements:

  • Bachelor Degree in Electrical/Electronic Engineering or equivalent
  • Minimum 6 – 7 years of working experience with technical discipline
  • Must have direct experience in customer interface on resolution of customer quality problems
  • At least 5 years of engineering experience in Switch-mode Power Supply applications, and analog, and/or mixed signal integrated circuit devices
  • Experience in technical problem solving of switch mode power converters
  • Experience in failure analysis of power semiconductors, analog, and/or mixed signal IC devices
  • Hands-on experience in failure analysis, and electrical fault isolation and defect characterization tools and techniques such as the following: ATE, curve trace, micro-probing, light emission microscopy, OBIRCH, liquid crystal, CSAM, XRAY, FIB, SEM and deprocessing techniques
  • In-depth understanding of both digital and analog circuits, device physics and IC fabrication processes
  • Ability to interpret system level schematics, the IC level schematics, and IC layout of CMOS and bipolar devices is required
  • Fluent verbal and written communication skill in Mandarin and English is required
  • Must be able to willing to travel within Asia Pacific Regions